Store Policies
Shop at Solerider.com with confidence and security
We have partnered with Authorize.Net,http://www.authorize.net/, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram, http://www.authorize.net/resources/howitworksdiagram/ to see how it works.
The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at http://www.authorize.net/company/privacy/].
www.solerider.com/ is registered with the Authorize.Net Verified Merchant Seal program.
Accepted Methods of Payment. We accept Paypal, Visa, Discovery, American Express, and Mastercard.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the
particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using UPS Ground Service or Priority Mail Service. Unless
otherwise specified by buyer.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any
cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after
the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a
claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture's defect, email our Customer Service
department for instructions. Do not return products to us without first contacting us to receive instructions.
If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization
Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return
department. You have 30 days from the ship date to receive refunds. You must email the refund request
to support@solerider.com (with "RETURN" in the subject field), at which time the return
authorization number (RA#) may be necessary. Return Authorization Number must be written clearly on the package. Most products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
- All original contents (product, manuals, instructions, etc.)
- Original packaging
- Original invoice or receipt
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should
be insured. We can not be held liable for return merchandise that does not reach our return
department.
We will refund shipping costs only if the return is a result of our error. You are responsible for
all freight charges on shipments that are refused or returned with no fault on our part. We are not
responsible for incidental or consequential damages or losses to defective products, errors in shipping
your order, or other errors. The limit of our liability is the replacement cost of any item you purchase
from us. A $15 restocking fee is applicable on all returns.
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